Refund & Cancellation Policy

1. How to cancel

You can cancel at any time, online, with one click from the Premium Plan card on your dashboard: press Cancel auto-renewal and confirm. There is no call to make and no one to convince.

If you would rather not use the button, ask us to cancel through the in-app support chat or the Contact form and we will do it for you. Cancelling is never harder than subscribing was.

2. What cancelling does

Cancelling turns off automatic renewal. It stops every future charge and the subscription will not renew when the current billing period ends.

You keep full access to what you paid for until the end of the period you have already paid for. After that date the premium features lock again and your account returns to the free view. You can subscribe again at any time.

3. Refunds

Payments are non-refundable except where the law requires otherwise. We do not refund or credit a partial billing period, and we do not refund a period that has already run.

This is a digital service delivered immediately, so a statutory right of withdrawal does not apply once your access has started, and you agree at checkout that performance begins straight away. Where the law where you live gives you a refund right that cannot be waived, we honour it.

If a plan starts with an introductory or discounted price, cancelling before that period ends still stops the future renewal, but the discounted period already used is not refunded.

4. Wrong, duplicate or unexpected charges

If you believe you were charged in error, charged twice, or charged after cancelling, tell us through the support chat with the date and amount. A verified error is refunded in full to the original payment method.

Card and billing details are handled by Base44 Payments on their secure checkout page. We never see or store your card number.

5. Free, discounted and time-limited access

Free, promotional and time-limited access, including short trial passes, has nothing to refund. These passes end automatically when their stated time runs out and do not turn into a paid subscription.

6. What you will receive

Every payment is confirmed by email, restating what you bought, the amount, when it renews and how to cancel. Before a 6-month or 12-month plan renews we email you again with the amount due and the renewal date, so you have time to decide before the charge.

7. Questions

If anything here is unclear, ask us through the in-app support chat or the Contact form before you subscribe and we will answer in plain language.